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City of Warrenville
28W701 Stafford Place
Warrenville, IL 60555
Ph: 630-393-9427
Utilities / Cable
Electricity Information
ComEd provides electricity service to the City under the terms of a franchise agreement. It is a utility that is regulated by the State of Illinois Commerce Commission (ICC). The ICC is designated to address consumer complaints with utilities, including tree trimming, service reliability, outages, and billing issues. Information can be found at their Consumer Services Division. The City is not afforded any authority to regulate ComEd.

ComEd urges customers to contact the utility immediately if they are experiencing a power outage. To report an outage, customers can call 800-EDISON1 (800-334-7661), or report it through their website or Facebook. Customers can also view outages in their area through the ComEd Outage Map . Spanish-speaking customers should call 800-95-LUCES (800-955-8237).

Customers can text OUT to 26633 (COMED) to report their outage and receive restoration information. Customers also can follow us on Twitter or on Facebook to stay up to date on the latest ComEd storm restoration information. ComEd has also introduced a mobile app for iPhone and Android smart phones that gives customers the ability to report power outages and manage their accounts.

At the June 9, 2014, Public Safety Committee of the Whole meeting, a representative from ComEd made an informational presentation about smart meters and their planned installation in Warrenville in 2014. More information about smart meters can be found at ComEd's website at www.comed.com > Technology > Smart Meter & Smart Grid.

To learn how you can save money on your electric bill, visit the City's information on Municipal Aggregation.

Natural Gas Information

Nicor provides natural gas service to the City under the terms of a franchise agreement. It is a utility that is regulated by the State of Illinois Commerce Commission (ICC). The ICC is designated to address consumer complaints with utilities, including service reliability, outages, leaks, and billing issues. Information can be found at their Consumer Services Division. The City is not afforded any authority to regulate Nicor. Nicor customer service representatives are available to assist with gas emergencies 24/7. If residents smell gas, or if service is interrupted suddenly, follow emergency procedures and call Nicor from a safe location at 888-642-6748.

In Warrenville, Nicor Gas delivers natural gas to residences and businesses. Nicor Gas also sells natural gas on a benchmark, market rate, however, Illinois residents have a choice of buying their natural gas from other, competing suppliers. Nicor Gas does not endorse or recommend any specific supplier. Depending on the supplier, customers will find some offers that lock in their natural gas price and others that compete with Nicor Gas' monthly gas supply charges. By comparing offers, residents may be able to save money on the cost of natural gas. To learn more about gas supply and customer choice, visit the Illinois Commerce Commission's informational page. This page will provide guidance on understanding the natural gas supplier market. There are currently no community aggregation programs for gas supply (as there is for electricity); therefore no municipality sponsors or recommends any supplier over another.

Telecommunications Information
Residents have a variety of choices for their telecommunications services. However, AT&T's activities in the City's rights of way (ROW) are regulated by the City's ROW Ordinance. AT&T is also regulated by the Illinois Commerce Commission. Information can be found at their Consumer Services Division.

Cable Information

The City of Warrenville currently has only one cable provider, which is Comcast Cable. Warrenville cannot and does not prohibit any other providers from offering service in town. The City’s franchise agreement with Comcast allows the City to monitor customer service and construction work on public property. The City has no authority to regulate pricing, which is regulated by the Federal Communication Commission (FCC). To initiate service or make complaints about cable service contact Comcast Customer Service at 800-XFINITY (800-934-6489). Unresolved complaints can be directed to the Assistant City Administrator at (630) 393-9427 or by completing a Cable Complaint Form. Complaints regarding the cable industry and pricing can be directed to the FCC.

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