Coronavirus 2019 Updates
LAST UPDATED ON MARCH 28, 2020
Solicitor Licensing Suspended - Effective March 25, 2020
Issuance of door-to-door solicitation licenses by the City is suspended for the duration of the Declaration of Emergency pursuant to the Supplemental Order (PDF).
Questions can be directed to the Administration Department at (630) 836 - 3050.
Notice of Changes to City Services - Effective March 18, 2020
The City takes the health, safety and well-being of employees, visitors, and the public very seriously. On March 16, 2020, Governor Pritzker released a new executive order reducing the number of individuals that can be gathered in a public place together to 50. Additionally, the Centers for Disease Control and Prevention guidelines now recommend that number be no more than 10.
With this in mind, effective March 18, 2020, the following changes have been made to City operations:
All City buildings will be closed to the public until further notice. Customers are asked to pay bills online, by phone at 888-750-5945 (utility bills only), or leave your payment in the drop box at the Manning Avenue entrance of City Hall. Contact the Finance Department, at 630-393-5753, with billing questions or 630-836-3050, for general inquiries or to purchase garbage stickers.
Community Development is no longer accepting or reviewing permit submittals or license registrations at the front counter. Permit applications and supporting information may be submitted online or left in the drop box at the Manning Avenue entrance. Contractor license applications and registrations should be submitted through the drop box. Staff will follow-up as soon as possible to confirm receipt of such documents. Large-scale paper submittals will be accepted by appointment only. Please call 630-393-9050, to make an appointment, schedule an inspection, or with any questions regarding zoning, building, or code enforcement.
Call 630-393-2131 for non-emergency Police assistance. Anyone coming to the Police Department needing assistance should use the red phone in the vestibule, which will be answered by dispatch. If in-person contact with Police personnel is needed, dispatch will notify the Police personnel. Additionally, with the new restrictions in place, the Internet Transaction Safety Zone and Medication Recycling Program, are temporarily suspended.
Public Works has suspended all non-emergency water meter maintenance and replacement in order to minimize the number of homes or buildings the crews enter each day.
City staff, including Police personnel, are continuing to work on behalf of the community to deliver critical services and meet operational needs. We will continue to update the public with information as it becomes available. For updates regarding the City’s response to COVID-19, visit this page or the City’s Facebook page regularly.
We appreciate your understanding during these difficult and uncertain times.
Notice of Changes to City Services - Effective March 16, 2020
In keeping with the recommendations of the Centers for Disease Control and Prevention and local health authorities, the City has taken the following measures to help slow the spread of Coronavirus:
- All non-essential public meetings will be suspended through April 30, 2020, including but not limited to advisory board and commission meetings, and any volunteer group meetings. Committee of the Whole and City Council meetings will be evaluated on a case by case basis. Cancellation notices will be posted to the agenda center and calendar.
- Use of the City’s public meeting rooms by third party groups will be suspended through April 30, 2020.
- The City’s Annual Arbor Day celebration will be postponed to a future date.
- The ACORN Van program will be suspended until further notice. During the week of March 16, the City will fulfill previously scheduled medical appointments only. All other appointments have been cancelled.
The City continues to closely monitor the emergence of the Coronavirus Disease 2019 (COVID-19), as information is received regularly from the DuPage County Health Department, Illinois Department of Public Health, and other resources. While no one knows how severe the outbreak will be, there are confirmed cases in Illinois. The City encourages residents to check the Centers for Disease Control (CDC) website and the DuPage County Health Department website for updated guidance as new information becomes available.
The City is also taking extra precautions to protect staff and the general public, and encourages everyone to follow the Health Department and CDC guidelines for reducing the spread of germs:
- Stay home when you are sick, except to get medical care.
- Cover your cough or sneeze with tissue and then throw the tissue in the trash.
- Avoid touching your eyes, nose, and mouth.
- Wash your hands frequently with warm, soapy water for at least 20 seconds.
- Clean and disinfect frequently touched objects and surfaces.
- Avoid close contact with people who are sick.
The City will continue to post updates to this page but for the most up to date information related to COVID-19, please visit the CDC website, Illinois Department of Public Health website, or Dupage County Health Department website.