Text-to-911 is now available in our area. This service helps people contact emergency services by text message when they are not able to make a voice call.

When to Text 9-1-1:

Texting 9-1-1 is for emergencies only. Use it if:

• You are deaf, hard-of-hearing, or have a speech disability.
• It’s not safe to speak (for example, during a break-in or domestic violence situation).
• A medical emergency has made you unable to talk.

How to Text 9-1-1:

• Enter “911” in the “To” field.
• Type your exact location right away.
• Say what help you need: police, fire, or ambulance.
• Keep your message short and clear. Don’t use slang, emojis, or pictures.
• Stay calm, answer questions, and follow instructions from the dispatcher.

Can I use Text-to-911?

Most major phone carriers, including Verizon, AT&T, T-Mobile/Sprint, and Dish Wireless, support text-to-911 in this area.

Misuse of 9-1-1, including texting for non-emergencies or making false reports, is illegal.

Learn more on the DuPage County website: https://www.dupagecounty.gov/government/departments/etsb/text_to_911.php