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Administration

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1. What is the City's hiring process?

For civilian positions, job openings are generally advertised in the local paper or professional journals and are also posted on the City’s website. Anyone may apply for a position opening, as Warrenville is an Equal Opportunity Employer. Each position has a required level of education, experience, skills and abilities that will be outlined in the job posting. These criteria will be used to determine the candidates’ qualifications during the recruitment process.

It is not necessary to apply in person. However, applications are available at City Hall during regular business hours. Applications may be mailed, faxed or emailed. Applications and cover letters must identify for which job the applicant is applying. The job posting will state if a resume is necessary with an application. Applicants can apply for as many jobs as there are openings; however, a separate application is required for each position.

Completed applications must include a legal name, contact information, the title of the position being applied for, and a signature. Incomplete applications may not be considered. Anyone needing assistance in the application process should contact the Assistant City Administrator at (630) 393-9427.

2. Do I have to be a resident of Warrenville to work for the City?

No.

3. How do I apply for a sworn (Police Officer) position?

Police Officer applicants are given special testing dates during the time that the Warrenville Board of Fire & Police Commissioners are recruiting for entry-level cadets. The Board of Fire and Police Commissioners issues announcements for police officer testing, which will be posted on the City’s website. More information on police officer recruitment can be viewed on the Board's page under Government > Boards & Commissions > Board of Fire & Police Commissioners. Applications are typically available at this link below during a recruitment process. Public Safety Recruitment

4. Does the City offer notary services?

The City of Warrenville offers notary services in the Administration Department, Finance Department, Community Development Department, and Police Department. Contact City Hall at (630) 393-9427 for more information.

5. How do I file a claim?

Administration of the City's claim process is through the Administration Department. Citizens filing claims against the City will need to complete an insurance claim form and provide supporting documentation such as photographs, estimates, police reports, or witness information. This information is submitted to the City's liability insurance carrier for a determination of compensability. Citizens interested in filing a claim should contact the Assistant City Administrator at (630) 393-9427.

6. Can the City help me with my cable provider?

Yes, in some instances. Currently, the City's only cable provider is Comcast. Any other service provider can, if they so choose, offer services in the City of Warrenville. The City has no authority to regulate prices or determine services of the cable provider. However, the locally approved cable franchise agreement does provide the City with some authority related to customer service. Residents having trouble with service outages, unburied cable, or similar issues should contact the Assistant City Administrator at (630) 393-9427. To view the City's current cable franchise agreement, visit the Forms & Documents page. More information on regulation of the cable industry can be found on the Federal Communications Commission's website at www.fcc.gov.

7. Can the City help with a complaint against my utility provider (ComEd or NICOR)?

The City has no regulatory authority over these utility providers. Residents may contact the Administration Department at (630) 393-9427, who may be able to provide some assistance in getting an issue resolved. However, an official complaint must be filed with these service providers' regulatory agency, the Illinois Commerce Commission. Information on filing a complaint can be found at www.icc.illinois.gov.

8. Can the City help with a complaint against the CN Railroad?

The City has no regulatory authority over Canadian National Railroad. Violations of the Quiet Zone can be reported to the Administration Department at (630) 393-9427 or directly to the Federal Railroad Administration at www.fra.dot.gov. The regulatory agency in the State of Illinois for railroads is the Illinois Commerce Commission. Complaints may be filed with the Commission at their website, www.icc.illinois.gov.

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Budget, Treasury and Taxes

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1. What is the Local Government Distributive Fund (LGDF)?

This is a state fund into which a portion of state income tax revenue is deposited annually. Cities and counties currently receive 8% of total state income tax revenues through this fund. It provides a way for the income tax citizens pay to the state to find its way back to their local community to fund essential services.

2. When was LGDF first established?

When Illinois first enacted a state income tax in 1969, instead of allowing municipalities to impose a separate local income tax, the state collected and distributed an additional portion of income tax for local governments.

3. Why is LGDF important to me and my community?

In addition to funding core everyday services to Warrenville citizens for over 46 years (almost the entire time Warrenville has been incorporated), LGDF distributions play a role in keeping the local tax burden low. Without LGDF, Illinois communities would need to explore increases to local taxes. LGDF Information

4. What is the Governor's plans for LGDF?

Governor Rauner’s proposed budget would cut LGDF in half, from 8% to 4%. The local distribution of income tax revenue for 2015 is estimated to be approximately $99 per capita. The Governor has also been reported to be seeking immediate elimination of the LGDF payments due municipalities for the last quarter of the current state fiscal year, which covers April 1 through June 30, 2015.

Additional proposals by Governor Rauner to freeze all property taxes and take no action to reform municipal public safety pensions will greatly amplify the negative impacts that an LGDF cut would have on municipal residents and businesses.

5. Has the City lost LGDF funding before?

Until January of 2011, 10% of total income tax collections were deposited into LGDF for distribution to cities and counties. Distributions occur on a per capita basis. The percentage share of state income tax revenue was reduced from 10% to 6% following the enactment of the temporary income tax increase in 2011. The percentage was decreased because the state opted to keep the entirety of the new increased revenues for itself. When the income tax rates declined in January 2015, the LGDF share increased to 8% of total collections. In the absence of any statutory changes, this percentage will remain the same until 2025 when it will return to approximately 10% of total state income tax collections.

6. If the Governor's proposal is implemented, what does that mean to Warrenville?

The City would lose approximately $650,000, or 6.5% revenue, from the general operating budget. Making up for that loss in revenue would have to come from severe cuts in services, programs, and personnel costs.

7. Will cutting LGDF in half help with the State's fiscal crisis?

Reduction in LGDF does not actually decrease government expenditure, but instead shifts the fiscal and political burden of balancing the state’s budget onto local governments and local taxpayers.

8. Do communities typically use LGDF funds responsibly?

Illinois collected approximately $20.8 billion in state income tax revenue during Municipal Fiscal Year 2014. The amount of revenue deposited into LGDF for this period was only $1.25 billion.
Good management and efficiency at the local level make LGDF dollars the best return on investment that taxpayers will ever get and it’s a direct return of their dollars to their community.
Illinois cities have managed their LGDF revenue responsibly over the years while receiving just a small portion of state income tax collections. Illinois cities will continue to balance their budgets and fund core municipal services while receiving 8 cents of each state income tax dollar during the upcoming municipal
fiscal year. Despite receiving 92 cents of each income tax dollar, the State will continue to be mired in debt and unable to pay its bills in a timely manner for the foreseeable future.

This record of excellent fiscal stewardship by municipal governments, encouraged by accountability to local voters, is a compelling argument to drive additional value for taxpayers by maintaining, and even increasing the municipal share of LGDF revenue. Additional LGDF revenues could be used to help offset the growing costs incurred from unfunded state mandates, the most notable of which includes paying for pension benefits that were increased by the State.

9. Is there a simple and easy way to let my legislators know how I feel about LGDF?

Yes. Please visit this website. Protect My Town

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Code Enforcement

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1. What are the requirements regarding building addresses/numbers?

Title 6, Chapter 3-3.C2 of the City Code states that all buildings, including homes, shall have numbers located on the building or in the front yard clearly visible from the adjacent road. The numbers should be at least four inches in height for residential and at least six inches in height for all other buildings and in a contrasting color to the background.

2. Do I have to maintain my fence?

Title 6, Chapter 3-3.C5 of the City Code says that all fences and walls shall be maintained in good repair and in an upright condition and free from graffiti.

3. How often do I have to dispose of my garbage?

Title 6, Chapter 3-3.E1-4 of the City Code states that rubbish or garbage is not permitted to accumulate on either the exterior or interior of any property. Garbage and rubbish containers should be at curb prior to pick-up and removed in timely manner after pick-up as designated (6 p.m. the night before pickup: remove by 7 p.m. the day of pick-up). Dumpsters or other garbage containers exceeding four cubic yards in capacity must be screened on all four sides by a solid wood fence, solid landscaping or an equivalent material to a height of not less than six feet.

4. How often do I have to cut my grass?

Title 6, Chapter 3-3.B4 of the City Code says that the growth of grass and/or weeds may not exceed a height of eight inches at any time. During the summer months, property maintenance becomes an important part of our chores, so please be aware that the City requires that grass and weeds, including vacant lots, be maintained per the City ordinance.

5. How much landscaping do I have to do?

Zoning Ordinance 1018, Chapter 10, Section B6 says that any tree or shrub growing in such a manner as to obstruct the view by motor vehicle operators of any traffic control device within the public right of way, obstruct or interfere with the passage of persons or vehicles on the streets or sidewalks of the City, or any tree, shrub, other plant, or portion thereof, whether located on City owned property or on private property, which obstructs the view in the “vision triangle” is considered to be a violation.

6. How much yard maintenance should I do?

Title 6, Chapter 3-3.B of the City Code says that proper yard maintenance includes fences in good repair, grass and weeds not in excess of eight inches in height, sidewalks and driveways maintained, accessory structures maintained and no litter, garbage or debris present.

7. Can I park a broken down car on my grass?

Title 6, Chapter 3-3.B9 of the City Codes says that unlicensed or inoperable vehicles (vehicles that cannot move under their own power) may not be parked or stored on the exterior of a property for a period in excess of seven days. Vehicle parking is only permitted on approved paved surface areas.

8. Where can I park my RV?

Zoning Ordinance 1018, Chapter 5, Section B-10 states that motor homes/trailers/campers may be parked on the driveway, within a garage, carport or accessory building or in the side or rear yard as long as the vehicle is three feet (3’) from the garage and five feet (5’) from the property line.

Zoning Ord. 1018, Chapter 5, Section B-10 regarding storage, states that recreational vehicles cannot be stored in the actual front yard or actual corner side yard. Travel trailers must be stored on the driveway or widening; other recreational vehicles (multi-item trailers) can be stored on a non-paved surface so long as the yard is not torn up and ruts are created. Recreational vehicles must be stored a minimum of three feet (3’) from any building and five feet (5’) from any lot line. If the vehicle is less than five feet (5’) in height, it may be parked up to one foot (1’) from the property line.

9. Do I need permission to post a sign?

Individuals or businesses interested in posting signs should contact the Community Development Department with any questions regarding the posting or displaying of signs in the City of Warrenville.

10. When do I need a building permit?

A building permit is required for any construction, alteration, addition, or modification except for;
• One-story detached accessory structures used as tool and storage sheds, playhouses and similar uses, provided the floor area is not greater than 50 square feet.
• Existing legally permitted gates and fences not exceeding 30% of the existing linear length, provided repairs or replacement is fabricated with materials of the same style and dimensions.
• Minor repairs and remodeling not involving the cutting away of walls, partitions, structural beam or other structural supports, or modifications that alter the means of egress from a habitable structure.
Projects not requiring a permit are still required to comply with all applicable codes.

11. Do I need a fence for my swimming pool?

The International Swimming Pool Code, Section 305 states that any in-ground pool or any above ground pool with less than 48 inches in height (as measured from the lowest ground level point to the top of the pool wall) must be enclosed with a fence or wall with no openings/breaks, except for self-closing, self-latching gates. Pools greater than 48 inches in height may use a retractable ladder instead of a fence or wall. All pools that are a minimum of 250 square feet in area or have a depth capacity of 24 inches or greater require a building permit. Pools that don’t require a building permit are still required to comply with all zoning and safety codes.

12. Where can I discharge my sump pump?

Chapter 6, Title 3-2.B of the City Code states that sump pump discharge cannot take place closer than five feet (5’) of any property line; and Title 6, Chapter 3-5.G of the City Code says that it cannot be discharged in such a manner that it creates a public nuisance or ice on a public sidewalk or roadway.

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Coronavirus 2019

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1. Do we have any confirmed cases of COVID-19 in Warrenville?

On March 30, 2020, the DuPage County Health Department released a dashboard to provide information on the total number of people, in DuPage County, who have tested positive for COVID-19.  The dashboard includes a map, which shows the distribution of reported cases by municipality and will be updated at 4:00 p.m. daily.

View the DuPage County COVID-19 Dashboard.

2. What do I do if I think I’ve been exposed to COVID-19?

If you believe you have been exposed to COVID-19, you should immediately contact the DuPage County Health Department at 1-800-889-3931, 630-221-7553, or dph.sick@illinois.gov.

3. Will City buildings remain open to the public?

Effective March 18, 2020, all City buildings will be closed to public, until further notice.  City staff, including Police personnel, are continuing to work on behalf of the community to deliver critical services and meet operational needs.

4. If the decision is made to close, what will happen?

While the City buildings are closed to the public, we will continue to provide services to the public and emergency response.  

Contact the Finance Department with billing questions at 630-393-5753 or 630-836-3050, for general inquiries or to purchase garbage stickers.

Contact Community Development at 630-393-9050 to schedule an inspection, or with any questions regarding zoning, building, or code enforcement.

Contact the Police Department for non-emergency assistance at 630-393-2131.

5. Are events or public meetings being cancelled?

Effective March 16, 2020, all non-essential public meetings, including but not limited to the advisory board and commission meetings, will be cancelled through April 30, 2020. 

In addition, the Annual Arbor Day celebration has been postponed until further notice.  The City will post notices if any other City events or meetings are cancelled.

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Insect Infestation

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1. What type of mosquito abatement program does the City provide?

The City does not spray for mosquitoes. The cost of spraying was $37,325 in 1998, $41,306 in 1999, and $42,132 in 2000. No abatement program has been conducted between 2000 and 2018. The previous Council decision not to provide a mosquito abatement program had some basis in a referendum posted on the November 2000 ballot that asked about increasing the tax rate to fund mosquito abatement. Specifically it stated,

“Shall the maximum tax rate for the general corporate fund of the City of Warrenville be established at .291 percent of the equalized assessed value instead of .266 percent, the maximum rate otherwise applicable to the next taxes to be extended?”

The results of that referendum were that 1,275 Warrenville residents or 24.18% voted yes in support of an abatement program and 3,998 residents or 75.82% voted no to the program. During the West Nile Virus scare in 2001, Council re-visited this issue. At their February 19, 2002, meeting, they decided against mosquito spraying or larviciding due to the potential health risk the chemicals that are used may pose – as provided by resident feedback at the meeting. Further, the effectiveness of spraying pesticides is very limited since Warrenville is surrounded by Forest Preserves. DuPage County Forest Preserve District sprays only when there is a health threat and not for nuisance mosquitoes.

2. What can I do to reduce mosquitoes around my house?

There are a number of things a homeowner can do. Mosquitoes can breed within 4 days.
1. Dispose of tin cans, plastic containers, ceramic post or similar water-holding containers on your property.
2. Remove all discarded tires; used tires are the most common breeding sites.
3. Drill holes for drainage in the bottom of containers that are kept outdoors.
4. Clean clogged gutters and make sure they drain properly.
5. Turn over plastic wading pools and wheelbarrows when not in use.
6. Change the water in birdbaths regularly.
7. Clean vegetation and debris from the edge of ponds
8. Clean and chlorinate swimming pools, outdoor saunas, and hot tubs.
9. Drain water from pool covers.
10. Use landscaping to eliminate stagnant water that collects on your property.
11. Keep weeds and grass trimmed around the perimeter of your house, shed or other structures on your property. To reduce adult mosquitoes in vegetation, apply insecticides to the lower limbs of shade trees, shrubs and other vegetation. Focus on shaded areas and apply insecticides onto vegetation, walls and other potential mosquito resting areas. Always read and follow label directions before using any pesticide. Avoid chemicals in favor of natural or environmentally friendly products when possible.
12. Fill or drain puddles, ditches and swampy areas, and either remove, drain or fill tree holes and stumps with mortar.
13. Irrigate lawns and gardens carefully to prevent water from standing for several days.
In general prevent water from pooling on your property and maintain strict vegetation management.

3. What can I do to repel mosquitoes?

Use commercial repellents. Check labels for these active ingredients. Cover your skin evenly, mosquitoes will find and bite untreated spots. Use spray repellents on outer clothing as well as the skin. Repellents are sold as aerosols, creams, sticks and liquids. You should keep repellents away from eyes, nostrils and lips. Protection generally lasts 6 hours after application.

4. Do bug lights and torches repel mosquitoes?

Bug zappers have been shown to be ineffective in reducing mosquitoes or their biting activity. Oil of citronella is the active ingredient in many of the candles, torches, or coils, which are burned to repel mosquitoes. These work only in windless conditions. Their effectiveness is somewhat less than repellents applied to the skin.

5. What are my risks for the West Nile virus?

Very low. This virus causes an encephalitis infection of the brain. It infects birds and is transmitted when a mosquito feeds on the bird and then transfers it to humans. Although this virus has been found in both mosquitoes and birds in DuPage County, the possibility of human infection is extremely remote. Less than 1% of mosquitoes are infected with the virus. More information about the West Nile virus can be found on the DuPage County Health Department webpage at the link.

DuPage County Health Department

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Main

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1. How do I contact a city/county department?

Visit the Staff Directory to find all department and staff contact information.

2. Where can I find the answers to my frequently asked questions?

Use the FAQs module to easily find answers to the questions you ask the most.

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Municipal Aggregation

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1. What is Municipal Electrical Aggregation?

On August 10, 2009, Governor Quinn signed into law Public Act 096-0176, which allows municipalities to arrange for the provision of electricity to residential and small commercial retail customers by alternative electric suppliers (i.e., suppliers other than ComEd). Under the new law, the City may seek bids for the provision of aggregate electricity supply services to these customers, in hopes that the selected rate will be lower than the standard rate offered by ComEd. Municipal Electric Aggregation permits the City to combine the retail electric loads of customers, thereby leverage the buying power of thousands of residents and small businesses. This combined buying power typically provides lower, more stable rates from suppliers.

2. Why was a Referendum ballot issue scheduled?

Under the new law, the City sought voter direction on whether or not to pursue proposals from electric power suppliers for residents and small businesses under a single contract. The City could only pursue the process of electrical aggregation on behalf of Warrenville residents and small businesses if voters approved the measure via Referendum, which they did in March 2012. Ordinance 2684 Providing for the Referendum

3. How did the Referendum pass?

The Referendum had to be answered in the affirmative by the majority of registered Warrenville voters who answered the question on the March 20, 2012, General Primary Election ballot. Certified Election Results

4. What happened when Warrenville voters approved the Referendum?

When voters approved the Referendum, the City began the process of developing documents and seeking proposals from electric power suppliers. If resulting prices were lower than current prices from ComEd, the City Council could accept the lowest, most responsible proposal. Since electric power prices would be lower, Warrenville residents’ and small businesses’ monthly electric bills could be reduced.

5. What would have happened if Warrenville voters didn't approve the Referendum?

If voters hadn't approved the Referendum, Warrenville residents’ and small business’ electric power supply would continue to be provided by ComEd, with the exception of those residents and businesses that had chosen to “opt in” to a program with an alternative power supplier on their own. These “opt in” programs also continue to be available to Warrenville residents on an individual basis.

6. Now that savings aren't as much, what is the benefit to aggregation?

1. One fixed rate provides an easy-to-understand benchmark: The ComEd rate consists of three individual billing items in which two are re-set twice a year, and the other varies every month. As such, customers can’t know exactly what the ComEd rate is in any given month. The City’s aggregation program offers an easy-to-understand rate, against which informed residents can readily compare other offers.

2. Provides maximum flexibility: Since the City's aggregation program has no early termination fee (unlike many individual contracts), residents are free to come and go with no restrictions and no charges.

3. Supports renewable “green” energy sources. Renewable Energy Credits (RECs) for 100% of electric usage by program participants supports “green” electric generation from renewable sources such as hydro, wind, solar and methane gas, etc.

7. What do I have to do to participate?

Nothing. Once the Referendum passed, all eligible residents and small businesses had their electric power accounts bundled into a single account. You would not receive an additional bill from the new electric power supplier. You would still be a customer of ComEd’s electric power transmission and delivery services and your new electric power rate would simply be reflected on a separate line. ComEd would serve as a “pass-through” for payment of your electric power rate.

8. What if I don’t want to participate in the program?

Following completion of the process and the awarding of a contract to a third party electric power supplier, you and all eligible Warrenville electric customers would receive an “opt-out” option notice in the mail. The “opt-out” notice would list a date by which you must “opt-out” of the program and you would stay with your current electric power supplier (ComEd or another third party supplier). Residents currently using a third party electric power supplier or residents moving to Warrenville from outside the community would not be automatically included; they would have to “opt in”. Once the program beings, you may leave it at any time by calling the supplier. There is no early termination fee.

9. What if I already have a contract with a third party electric supplier?

If you have already entered into a contract with a third party electric power supplier, but want to enroll in the City’s program, you may still “opt in” to the City’s competitively bid rate, but only within the structure of the existing contract of your current provider.

In addition, unlike those customers who are still receiving their electricity supply from ComEd, you will not be automatically switched over to the new electric power supplier. You may also be subject to early termination fees or other restrictions with your current provider. It is best to check with your provider to better understand any restrictions or policies that might apply, should you decide to “opt in” to the City’s program.

10. When would the City solicit proposals from a third party supplier?

The City bid in mid-summer 2012 and again in June 2014. State law requires certain steps be followed to approve and implement a Municipal Electrical Aggregation Program. Warrenville held two public hearings, passed an ordinance approving the program, and created and adopted a Plan of Governance. Once all of the requirements were met, the City’s industry consultant sought competitive bids from third party electric suppliers through a Request for Proposals process. Plan of Governance

11. Will Aggregation affect my municipal utility tax?

No. Your utility tax is assessed by kilowatt hour (kWh) usage, not by rates.

12. How long would the City’s contract with a third party supplier be?

The City had the option to explore a 1 year, 2 year or 3 year contract with a third party electric power supplier. The term of the contract was included in bids received through the RFP process. During the first program in 2012, the City Council decided to enter into a 2 year contract with a rate guarantee that if the ComEd rate fell below the third party rate, the third party supplier would have to lower their rate to the new ComEd rate. Beginning with the second program in 2014, matching the ComEd rate was no longer an option provided by suppliers through the bidding process. The City Council recently entered into a 2-year contract that will hold the low bid price throughout the term of the agreement.

13. I own a small business in Warrenville. Am I eligible to participate in the program?

You may be. The Public Act designates that small business customers are those which use less than 15,000 kWh of power per year. Illinois Power Agency Act

14. What if my power goes out, who will I need to call to have it restored?

ComEd is responsible for ensuring that electricity flows through its distribution network to all homes and businesses in Warrenville. Municipal Electrical Aggregation will not change how ComEd responds to power outages. Outages would still be reported to 1-800-EDISON-1.

ComEd urges customers to contact the utility immediately if they are experiencing a power outage. To report an outage, customers can call 800-EDISON1 (800-334-7661), or report it through their website or Facebook. Spanish-speaking customers should call 800-95-LUCES (800-955-8237).

Customers can text OUT to 26633 (COMED) to report their outage and receive restoration information. Customers also can follow us on Twitter or on Facebook to stay up to date on the latest ComEd storm restoration information. ComEd has also introduced a mobile app for iPhone and Android smart phones that gives customers the ability to report power outages and manage their accounts. ComEd Website

15. Is the Aggregation Program available to those residents who use space heaters?

No. Residents using a space heater to heat their homes are on a subsidized rate through ComEd and would not be eligible to participate in an aggregation program.

16. I’ve received mailings from electric retail suppliers offering lower electricity rates now. What should I do?

That is up to you. There are three options available to customers under this program:
a) Take no action. Residents and small businesses may continue to receive the electric power rate from Exelon and make no changes to their electricity supplier.
b) Opt-In Aggregation. This is available today to residents and small business owners. You may contact third-party electricity suppliers and bid the rates for their own individual electrical accounts.
c) Opt-Out Aggregation. The City of Warrenville combined the retail electric loads of eligible customers into one account in order to receive a reduced electricity rate. The City then entered into a contract with a third party electric supplier.

17. I am located in Warrenville City limits, and have already switched to another Supplier, but would like to join the program. Can I do this?

Yes. Contact Dynegy Energy directly at 844-351-7691 for information about how to enroll. We suggest you check your contract to review any early termination fees you may be liable for with your current supplier. You may wish to wait for your current contract to expire before enrolling in the aggregation program. You may join the program at any time during the two-year contract, for no fee.

18. What is the new rate from Eligo Energy?

7.515 cents per kWh for one year beginning in October 2020.

19. What is the current ComEd rate?

Visit http://www.pluginillinois.org/FixedRateBreakdownComEd.aspx. The ComEd rate can fluctuate month-to-month, depending upon the variance of the PEA.

20. I already have electric service with this supplier at a different rate. How can I join the aggregation program to get this new rate?

Call Dynegy Energy at 844-351-7691 for information about how to switch to the more favorable rate negotiated on your behalf by the City of Warrenville.

21. Will someone come to my home or call to sign me up?

No. You need do nothing to automatically be enrolled in the program. No one from Dynegy or the City will call your home or come to your door to enroll you in the program. If someone calls or visits your home claiming to be the City’s power supplier, please report such activity to City Hall at (630) 393-9427 or cwhite@warrenville.il.us or file a complaint with the ICC at http://www.icc.illinois.gov/consumer/complaint.

22. If I go back to ComEd, do I have to stay with them for 1 year? What is their bundled hold requirement?

No. Effective October 9, 2014, ComEd removed is Bundled Hold requirement from its switching rules. The new policy will allow customers to select a new supplier without the minimum stay restrictions. The standard switching rules continue to apply meaning that customers switch on their meter reading date that is at least 18 days in the future. If there are less than 18 days until the next meter reading date, the customer will switch on the meter reading date one month later. Customers are still unable to return to the same supplier that they left; this restriction has been reduced to a six-month period.

23. I understand that Warrenville's 100% green energy is in the form of a REC - what is that?

A Renewable Energy Certificate (REC) is a tradable environmental commodity used in North America to represent proof that one megawatt-hour (MWh) of electricity was generated by an “eligible” renewable energy resource. More information can be found at this link: REC FAQ

24. If I have questions, what number do I call?

Contact Dynegy Energy directly at 1-844-351-7691.

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Police Administration

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1. Is the Police Department open 24 hours?

While police officers are on duty 24/7, the department lobby is open during regular business hours, which are:

• Monday - Friday
  7 a.m. - 10 p.m.
• Saturday
  9 a.m. - 5 p.m.
• Sundays and City Holidays
  Closed

(Independence Day refer to website for modified hours)

2. Does the City of Warrenville have a curfew, and who would it apply to?

Curfew applies to minors who are under the age of 17. The hours are as follows, with few exceptions:

Saturday (Friday night): 12:01 a.m. until 6:00 a.m.
Sunday (Saturday night): 12:01 a.m. until 6:00 a.m.
Sunday through Thursday (Sunday from 11:00 p.m. thru Friday morning at 6:00 a.m.)

Additional graduated curfew restrictions may apply. For graduated driver's license curfew restrictions, please visit the the Illinois Secretary of State website. City of Warrenville Curfew Ordinance

3. Who do I call if I need general information or administrative records?

For these types of services, please call the department's front desk non-emergency telephone number (630) 393-2131, during regular business hours. Regular business hours are Monday through Friday, between 7:00 a.m. and 10:00 p.m., and Saturday, between 9:00 a.m. and 5:00 p.m. (Closed on Sundays and City holidays)

4. Can I still make a report when the lobby is closed?

Yes. After regular business hours, please use the red telephone, which is located between the Police Department’s front doors, to connect to the 9-1-1 dispatch center. You may also dial 9-1-1 directly from your cellular telephone and an officer will be dispatched. Police emergency response is not affected during closed lobby hours.

5. Can I make a report over the phone?

No. A police officer must be dispatched to a Warrenville residence or business, or you may come in to the police station to make a report.

6. How do I obtain a copy of a police report, and is there a fee?

A Freedom of Information Act (FOIA) form must be completed and submitted online or in person at the Police Department. Once the completed form is received, the department will have five business days to respond. Requestors will be notified if, and/or when, the report is available to be picked up. Copying fees are associated with all documents, and must be paid prior to receiving the FOIA request. FOIA information and form

7. How and where can I safely dispose of my prescription medication?

The City of Warrenville has installed a prescription drug recycling drop-box in the lobby of the Police Department. Prescription drugs may be placed in this container during regular business hours, Monday through Friday, from 7 a.m. to 10 p.m., and Saturday, from 9 a.m. to 5 p.m. Prescription drugs must be brought into the department already sealed in a zip-lock style plastic bag or in its original container. No loose pills will be accepted. Other prohibited items include syringes, lotions, liquids, and illegal street drugs. Collected drugs will be safely disposed of through a professional recycling service. Visit our Community Service page for other helpful information found in the Related Resources list. Police Community Service page link

8. How do I obtain a copy of an accident report?

There are two ways to obtain a copy of a accident report:

1) Submit a completed Freedom of Information Act form online or in person at the Police Department. Once the completed form is received, the department will have five business days to respond. The cost of each individual report is $5.

2) Accident reports may also be purchased and printed on-line from buycrash.com. A $10 fee is required to use this provider’s service. All reports purchased online are redacted in accordance with FOIA guidelines. Purchase an on-line accident report here

9. How do I retrieve my voluntarily surrendered (concealed carry) gun?

Concealed carry weapons that are voluntarily surrendered, may be picked up at the Police Department Monday through Friday, between the hours of 8:00 a.m. and 4:00 p.m. Weapons will be released to the properly identified owner of the weapon only. The owner of the weapon must present a valid driver's license or identification card, valid concealed carry permit, valid FOID card, and a non-transparent container to transport the weapon from the police station. Guns may not be loaded or carried within the Police Department. Weapons will only be released meeting the above criteria.

10. Does the Warrenville Police Department provide non-criminal fingerprinting services?

Fingerprinting services are available by appointment only with a three-card limit per person. To schedule an appointment, please call the police non-emergency telephone number (630-393-2131) during regular business hours, Monday through Saturday, and speak with a Records Assistant. All appointments are filled on a first-come, first-served basis. The Police Department will do it’s best to accommodate scheduled appointments; however, in the event of an emergency or unforeseen incident your appointment may be delayed or rescheduled.

The fee for residents and in-town business employees is $15, and a $25 fee applies to all non-residents. Accepted forms of payment include cash, personal check, as well as Visa, Master Card, and Discover credit cards. You will be asked to provide photo identification, proof of your current address, and your own fingerprint card. If a fingerprint card has not been supplied to you, they are available from the Federal Bureau of Investigation web-site. Only cards printed on hard stock will be accepted.

The available hours for this service are provided immediately below:
Monday / Tuesday: 10:00 a.m. through 1:00 p.m.
Wednesday: (No appointments)
Thursday: 6:30 p.m. through 8:30 p.m.
Friday: 10:00 a.m. through 1:00 p.m.
Saturday: 1:00 p.m. through 3:00 p.m.
Friday / Sunday / City holidays: No appointments

**Please note that the LiveScan fingerprinting service for concealed carry is not available through the Police Department. For more information on requirements and approved vendors, please visit the Illinois State Police website at the following address: www.isp.state.il.us/crimhistory/livescan.cfm

(Search keywords: FD-258 form) Federal Bureau of Investigation fingerprint card

11. What telephone number do I dial if I need a police officer?

Dial 9-1-1 anytime a police officer is needed to respond within the City of Warrenville. This holds true for emergency and non-emergency calls, such as: barking dogs, parking complaints, and information only reporting, etc.

12. What are the requirements necessary to become a police officer?

Recruitment tests are conducted every 24 months, and are advertised in local newspapers and online. Applicants must be between the ages of 21 and 35, possess a valid driver’s license, be a United States citizen, and have graduated high school or its equivalent. Anyone interested may contact the Board of Fire and Police Commission. Board of Fire and Police Commission

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Police Investigations

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1. Are there gangs in Warrenville?

Most communities in the Chicago suburban area have gang members living within their jurisdiction. The Warrenville Police Department has identified some gang members living within the community. Although there are very few incidents of anti-social gang behavior in the community, even one incident is considered too many. When a gang member is identified, the neighborhood is alerted. Police work with the community to reduce the incidents of gang-related activity.

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TAC

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1. Who can apply for a Hotel/Motel Grant?

Any individual or group that can execute a community event within the corporate limits of Warrenville that is in accordance with 65 Illinois Compiled Statutes 5/8-3-14 and that is permissible under both the state and federal constitutions. 65 Illinois Compiled Statutes 5/8-3-14

2. How do I/we apply for a Hotel/Motel Grant?

Applicants must thoroughly complete an application for submission to the Warrenville Tourism and Arts Commission. Applications can be downloaded from the City's website under Forms & Documents or from the TAC's page under Government > Boards & Commissions > Tourism & Arts Commission.

3. When is the Hotel/Motel Grant application due?

Applications will be due on the second Monday in September. Applications submitted after the filing deadline will not be considered. Applications should be turned into the Administration Department by 5:00 p.m.

4. What is the process for evaluating the application?

The Tourism and Arts Commission reviews the applications and will make recommendations to the City Council with respect to funding the event or program. These application will be first considered by the City Council at the Finance and Public Safety meeting in January (fourth Monday). The City Council reserves the right to request additional information to assist in its consideration of any application.

5. When will I find out if I received a grant?

Applicants may attend the Tourism and Arts Commission's meeting in January to see their recommendation to City Council. City Council will first consider the recommendation at the Finance and Public Safety Committee in January (the fourth Monday). A final City Council decision will be made at the first City Council meeting in February (first Monday). Notification letters will be sent out to all applicants.

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Water

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1. How do I establish my water/sewer utility account with the City of Warrenville?

Please contact the Water Billing Department at (630) 393-5753 Monday thru Friday 8am to 5pm.

2. Should my bill ever be estimated?

No. If you see "E" for estimated under Type of Read on your bill, please contact the Water Department at (630) 393-5753.

3. I am doing plumbing/remodeling work, when should I call the water department?

It is imperative that you call at least 24 hours in advance so we can have a Utility Technician available. Please call the water department at (630) 393-5753 to schedule an appointment Monday thru Friday 8am to 5pm.

4. I have to replace my valves, is the City responsible?

No. Valves before and after the meter are the responsibility of the homeowner. The City is responsible only for the meter and the two couplings that are used to connect the meter to the plumbing system.

5. Why is my water discolored and why is it emitting an odor?

This is typically associated with your hot water tank. Contact the water department for advice at
(630) 393-5753

6. Why does the Utility Technician need to come inside my home when the meter is outside?

Because the water meter is actually inside your home and is connected to a remote reading device located on the outside of your home.

7. What number do I call after hours If I have a water or sewer emergency or there is a water main break?

EMERGENCIES ONLY! CALL 911
and a City of Warrenville Utility Technician will be dispatched to the location.